Dues Rules That Improved One Member's Experience

   


Technology is at its best when it improves life offline. 

In Kelle’s Own Words

Kelle Senyé

Mr. Lopez is quite likely my oldest member (member as in age, not the length of membership). He has 4 units and previously received 3 dues invoices for his grand total of $124 per year.

Every year he would pay one invoice – not always the cheapest, usually the one he got first. He would then be confused by the other invoices and usually ignore them. Since he doesn't speak much English, it wasn't in his nature to pick up the phone and inquire about the other invoices.

Typically, several months down the road, one of his kids would help us sort it out. Mr Lopez's dues invoices always got paid, but only through a great deal of effort from a handful of people.

I just posted a dues payment from Mr. Lopez.

2018 is paid in full. In December. And nobody has to bug him about this again!

This was only possible because of Novi learning the various hierarchy scenarios for my dues and making it simple. It may seem small, but it's a big deal around here!

Kelle Senyé
Apartment Association of New Mexico



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The Apartment Association of New Mexico

About the Association

The Apartment Association of New Mexico (AANM) is a private, non-profit trade organization dedicated to providing a common foundation for rental housing industry professionals and the various businesses that service the industry. Founded in 1979, AANM has more than 800 primary and associate members, representing over 55,000 rental units throughout the state. AANM promotes professionalism, education, career development and pro-active legislative efforts to benefit owners, investors, residents and other association members.

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