Dues Rules that Improved One Member’s Experience

Mr. Lopez is quite likely my oldest member (member as in age, not the length of membership). He has 4 units and previously received 3 dues invoices for his grand total of $124 per year.

Every year he would pay one invoice – not always the cheapest, usually the one he got first. He would then be confused by the other invoices and usually ignore them. Since he doesn’t speak much English, it wasn’t in his nature to pick up the phone and inquire about the other invoices.

Typically, several months down the road, one of his kids would help us sort it out. Mr Lopez’s dues invoices always got paid, but only through a great deal of effort from a handful of people.

I just posted a dues payment from Mr. Lopez.

2018 is paid in full. In December. And nobody has to bug him about this again!

This was only possible because of novi learning the various hierarchy scenarios for my dues and making it simple. It may seem small, but it’s a big deal around here!

Kelle Senye
Apartment Association of New Mexico

Note: Mr. Lopez’s name has been changed.