Customer Stories

Customer Stories Deep Dives News

QuickBooks Desktop vs QuickBooks Online
QuickBooks Desktop vs QuickBooks Online

Find out what a group of Novi customers - accountants & association executives - had to say about QuickBooks Desktop compared to QuickBooks Online. Continue Reading

Date posted07/22/2021


Growing An Association In The Middle Of A Pandemic
Growing An Association In The Middle Of A Pandemic

Transitioning from one AMS to another can seem daunting. Mary shares how taking the leap has impacted her workflow... Continue Reading

Date posted02/18/2021


Half the Work and Twice the Size
Half the Work and Twice the Size

Jason has a career filled with working in around the engineering and manufacturing sector in Georgia. Through the years, he had a suspicion that there was something missing – those suspicions were confirmed … the workers in the state needed a venue to learn from and share with each other. Continue Reading

Date posted10/5/2020


How A Website Upgrade Drove Member Engagement
How A Website Upgrade Drove Member Engagement

Lee Rogers knows a lot about association membership having spent years as the Membership Committee chair for the Apartment Association of Greater Orlando (AAGO). Continue Reading

Date posted09/30/2020


Case Study: How AOBA Stays Connected To Its Members During the Pandemic
Case Study: How AOBA Stays Connected To Its Members During the Pandemic

The heartbeat of an association is its members, and in the midst of a global pandemic, providing more member value and better communications channels became essential for the Apartment and Office Building Association of Metropolitan Washington (AOBA). Continue Reading

Date posted09/30/2020


How the Wisconsin Cheese Makers Association Cut Back to 40-hour work weeks.
How the Wisconsin Cheese Makers Association Cut Back to 40-hour work weeks.

Judy Keller from the Wisconsin Cheese Makers Association sat down with our CEO, Pete Zimek, to tell us about what they were looking for in a new AMS, how they found Novi and what their worklife has been like since making the switch one year ago. Continue Reading

Date posted09/29/2020


What Is Your Custom Field?
What Is Your Custom Field?

For the Georgia Apartment Association (and likely yours too) member data drives key functions of the association such as dues, membership goals, and key reporting on industry statistics. Continue Reading

Date posted09/29/2020


"Tech Challenged" Member Discovers Editing His Member Directory Profile Is "Too Easy"
"Tech Challenged" Member Discovers Editing His Member Directory Profile Is "Too Easy"

When Meg Palumbo told one of her members that his member directory listing had been upgraded and that he could log in to update his profile, he responded by saying he was “technologically challenged” and wanted to meet in person. Continue Reading

Date posted09/29/2020


Dues Rules That Improved One Member's Experience
Dues Rules That Improved One Member's Experience

Mr. Lopez is a valued member of AANM. Unfortunately, our prior AMS made helping Mr. Lopez correctly take care of his dues invoices problematic. He wasn’t as technologically savvy as some other members and a language barrier and hesitance to inquire about multiple invoices resulted in errors. Continue Reading

Date posted09/29/2020


From Limited Time To Limitless Possibilities
From Limited Time To Limitless Possibilities

Holli is passionate about her work, doing whatever it takes to make ends meet – but this could come at a price. Holli took work home with her virtually every night, exchanging family dinners and much-needed relaxation for sleepless nights and headaches. Continue Reading

Date posted09/28/2020


Transforming Ideas Into Actions
Transforming Ideas Into Actions

Adam Skolnik, Executive Director for the Maryland Multi-Housing Association, had an idea. His membership, comprised of apartment communities and those that serve them, needed qualified maintenance technicians. Alongside this need, residents of the Baltimore area required jobs that paid living wages. Continue Reading

Date posted09/11/2020


Don't Think You Have The Budget? Neither Did They.
Don't Think You Have The Budget? Neither Did They.

For Josh Gold, seeing the power of Novi AMS for the first time was like being hit by a tidal wave - in a good way! In comparison to Novi AMS, his association's current software was outdated and far too robust for their needs, with complicated features and minimal automation. Continue Reading

Date posted09/11/2020