From the initial Kickoff call through launching live on the Novi platform, we're with you all of the way.


Concierge Onboarding

We get it... it can be stressful to change software systems. That's why your dedicated onboarding specialist will work with you, side-by-side through each step of the process. Depending on your association's needs, you can be live on the Novi platform in about 90 days from Kickoff.

5-Step Onboarding Timeline
  • Kickoff Call
  • Website Styling & Content Migration
  • Training
  • Data Import
  • Launch

Novi Onboarding

Comprehensive Training

Every association is unique. Whether it's complicated dues structures, unique reporting requirements, or multi-faceted events, there are things that your team does every day that no other association faces. This is why Novi AMS provides live training via webinar to our association partners.

Training Modules
  • Members Part I & II (Customized to your association's membership structure)
  • Accounting
  • Front End Website Content
  • Events
  • Ecommerce
  • Reporting & Groups
  • News/Blog
  • Custom Fields

Online Knowledge Base

For those who prefer to learn at their own pace, we have over 400 articles available 24/7. Topics range from  basic "how-to" guides to best practices that some of our association partners have asked us to share.

Concerned about staff adoption?

Learn more about Novi AMS' onboarding and ongoing support.

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