Customer Support with a 98.4% Satisfaction Score
Source: Intercom CSAT and Customer Support Overview, April 1 - June 30, 2025.
Our team is here to help.
"With Novi AMS, you’re not just another account. Their team is responsive and listens to what we have to say."
Russ Webb, Bay Area Apartment Association
Conversations, Not Tickets
Need help? Start a conversation with us on Intercom, our primary customer support channel where we will help you troubleshoot and find resolutions to your questions. With former association staff professionals on our support team, you can get the help you need with the guidance you’ll trust.
"The support is outstanding! They really treat you like you are a part of their team."
Sarah Thorson, Georgia Restaurant Association
We’ll Be There
Support starts but doesn’t end with onboarding. We’re invested in your success and are always looking for ways to grow our community so we can support you, and so you can support one another.
Ongoing Training
Attend a New Staff 101 Orientation or other regularly scheduled group training. Connect with your peers in a Novi Roundtable to upskill on specific topics or to share your knowledge with others.
Office Hours
Join us for our weekly Office Hours — live Zoom sessions where Novi users from across the country come together to learn, strategize, and solve problems. These sessions are a great opportunity to ask questions, share ideas, and connect with both the Novi team and your peers. Whether you're new to the platform or a longtime user, you're always welcome.
Novi Summit
Novi Summit is our flagship annual gathering, where the Novi community unites to share real-world successes, brainstorm solutions in small-group “loud tables” (our amped-up version of a “round table”), and shape the product roadmap during our “You Decide the Future” session. Customer-led breakouts, lightning talks, curated networking experiences, and relaxed evening socials enable attendees to expand their networks while contributing to our collective future. Participants leave energized, equipped with actionable strategies, new connections, and a clearer vision for advancing their associations.
Novi Road Show
Join us for our traveling, half-day boot camp that brings hands-on Novi AMS training directly to your city. Expert instructors guide new users—and anyone seeking a refresher—through the essentials of membership, events, groups, reporting, and more. Bring your laptop and questions; we supply practical exercises, live Q&A, and facilitated peer discussions so you leave empowered to derive more value from Novi immediately. Whether you’re onboarding new staff or keeping your team updated, the Road Show delivers face-to-face learning without the hassle of travel.
Novi Community
We truly believe that we’re better together. You’ll have incredible support through our community of Novi AMS users. Our online community is a place where you can connect with others who work in similar job roles or organizations.
Specialized Support
If you’re looking for highly specific training, you can book a session for your specific need. From workshops to intensive one on ones, for a nominal charge, we can lean into a deep dive on setting up events, user reports, and more. Need us on-site? We’ll customize live training to meet your needs.
"Novi is robust in the area that matters – a dedicated passion for customer service and experience."
Christopher Dean, Apartment Association of Metro Denver
Reviews Earned One Customer at a Time
Need help? Just reach out. No support tickets to complete or case numbers to write down.
Connect with a Customer
We’d love to learn a little bit more about your needs so that we can connect you with someone who has recently walked in your shoes.