Measure How Your Members Feel
Understand how they feel at any given moment with Net Promoter Scoring (NPS).
“Novi helps us understand what members think and feel, not just what they do. The NPS dashboard makes it easy to track trends, share insights with our board, and take action to strengthen member relationships.”
-Lindsey Zeller, Michigan Association of Administrators of Special Education
READ MAASE SUCCESS STORY
Hear the Heartbeat of Your Members
How it Works
Net Promoter Score (NPS) is a globally recognized, proven measure of satisfaction. It's measured by asking customers (in your case, members) how likely they are to recommend your organization based on a scale of 0 to 10, and allows them to leave qualitative feedback about their experience.
Why it Works
NPS scores let you know how members feel at any given moment. With this kind of insight, you can have more meaningful conversations with your at-risk members, as well as your strongest advocates.
“You might be afraid to learn how members feel about your association. But the negative feedback we’ve gotten has been gold. We use it to adjust event marketing, clarify member benefits, and fuel future initiatives.”
-Matthew Farghum, Apartment Association of Greater Los Angeles
Get Smarter Feedback Without Extra Work
Easily Customize & Automate
Save time and automate how and when surveys are sent. Customize your questions, follow ups, audiences and frequency.
Track Individual & Organization Satisfaction
Each survey response appears in the individual record, and company scores are automatically averaged. This gives you insight at both the individual and company level.
Survey Members Where They Are
Collect member feedback without disrupting their experience. NPS surveys are delivered via email and website pop-up to select members at your designated time. They can respond without logging in, and you can schedule follow-up reminders to members who don't respond in a certain amount of time.
“Novi made it so simple to implement the NPS survey that overnight, our small organization was able to set it up and immediately begin checking in with our members to better serve them.”
-Jane Shiau, Summer Programs and Auxiliary Revenue Collaborative
Act on Data that Matters
See Growth and Impact
Easily see successes and areas for improvement by tracking your organization’s NPS over time.
Meaningful Communication
Quickly reference member feedback when preparing for meetings or planning initiatives. With the latest NPS score and written feedback available on the members timeline, you can have more meaningful conversations.
Automate Follow Up
Ensure no unsatisfied member falls through the cracks with automated admin tasks and notifications based on score range.
Hear. Feel. Improve.
Your members are more than transactions — they’re the heart of your association. Make sure you understand how they feel so you can respond with purpose.